Shipping Policy
UK Standard Delivery | 2-3 working days (Mon-Fri)*
Free delivery on all orders over £30
Orders under £30 will be charged £7.99 for delivery.
Once your order is placed you will receive a confirmation email when your order has been received successfully. The tracking link will be sent to you by the delivery provider as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.
*PO Boxes | We are unable to deliver any orders to PO Box addresses due to size and weight restrictions.
*FPO AP | At this time we are unable to deliver to FPO AP addresses.
*UK delivery excludes Scottish Islands, Isle of Man, Isles of Scilly.
Faqs
Free shipping
Free shipping is applied on all orders over £30.
Orders bellow this value will be charged £7.99 for delivery.
Shipping to remote areas and PO boxes
Due to product size and weight we do not ship to remote areas or PO boxes. Exclusions might apply based on courier service used - please contact customer service for more details. Please see above for full details.
Order tracking
Once shipping label is generated by courier you will receive an email with delivery information and tracking code. Order can be tracked on courier page and we are not able to provided further details on your order once it's dispatched. However, if you do have doubts on the information provided by delivery partner - please contact customer support with detailed order tracking information and we will be happy to assist. This is an essential step if you wish to receive a refund or a replacement for failed/lost delivery.
Goods damaged while in transit
Once product is delivered, in an event of damaged packaging or product, we ask you to take detailed pictures with clear time stamps as a proof of said damage. If no photo evidence is provided we will not be able to issue a refund or a replacement.
Returns
Please do make sure that all products are unused and returned in their original condition and packaging including all accessories and documentation.
If you wish to return a no longer wanted product - we will charge a handling fee of £30 and shipping cost of £30. This will be deducted from your refund amount.
Full price items can be returned within 14 days after the initial delivery date.
Discounted and sale items can be returned within 7 days of the original delivery date.
In case you receive a faulty product - the product return is free of charge. We will provide you with a shipping label or/and organise a courier pick up. Please contact customer support for more details.
Cancelations
A customer has a right to cancel their order within 12 hours after placing said order.
Pre-order items can be canceled 24 hours before the shipping date.
All canceled orders are subject of 7% cancelation fee due to non-refund policy by payment provider.
