FAQ

A preorder is a type of deferred purchase where the payment is completed at the time of the checkout, and the order is fulfilled once the product is back in stock.

At the time of the purchase you'll be given an estimated delivery date that can vary slightly depending on external factors, such as logistics, address location, etc.

We currently ship to the contiguous US (excludes Hawaii, Alaska, and U.S. Territories), UK and EU (excludes some EU countries, remote addresses/areas determined by the courier). Please see our shipping policy for full details.

Click here to view our full shipping policy

We know how frustrating it is to wait too long for something you’re excited about, and we’ll help you get it sorted.

Start by checking your tracking link for the latest updates. If it hasn’t changed for an unusually long time, or if there are no updates at all, reach out to us at hello@lochelectronics.com — we’ll investigate with the courier and keep you informed every step of the way.

A note on delivery: if you qualified for free shipping, that covers the first delivery attempt. If a package can’t be delivered due to incorrect details or a missed delivery, a re-shipping fee (typically around $40, depending on location) may apply. To avoid delays, please double-check that your address and contact details are correct at checkout.

We’ll always do our best to make sure your order gets to you as smoothly as possible.

We accept returns for all full price items that reach us within 14 days of the original delivery date and all sale or discounted items that reach us within 7 days of the original delivery date.

Please do make sure that all products are unused and returned in their original condition and packaging including all accessories and documentation.

If you need to return an item, send us an email to hello@lochelectronics.com stating your order number and reason for the return.

Please see full refund policy here

Capsule is our most premium model - packed with the most advanced features such as UV light for sanitisation, built-in rinse aid dispenser, and the option to connect it to the plumbing for water source and waste.

Capsule Solo is our essential model featuring same capacity as Capsule with all of the best features - such as a premium stainless steel interior and 15 min wash programme. Capsule Solo is not equipped with UV sanitisation, a rise aid dispenser, and cannot be plumbed in.

Please see our product comparison table for more details.

The Capsule/Capsule Solo version sold in the USA is 100-120 Volts.

The Capsule/Capsule Solo version sold in the UK and EU is 220-240 Volts.

For more detailed information, please visit our Tech Specs page here

For the Normal and Eco Wash cycles, Capsule works best with 5–10 grams (0.18–0.35 oz) of dishwasher detergent.

You can use powder, liquid, or gel, and there are small tablets on the market that match this amount.

A couple of important tips:

• Don't use regular dish soap (the kind for hand washing) — it foams too much and can cause flooding.
  
• Pods aren't recommended — most are too large for Capsule’s detergent drawer, and the wrappers dissolve too slowly for our quick cycles.

Stick with the right detergent, and Capsule dishwashers will give you sparkling clean dishes every time.

Place your liquid or powder detergent on the Capsule door where you see the square marked "Detergent".

Don’t worry, a little water inside your Capsule is completely normal. Every unit is fully tested with water at our factory before it makes its way out to you, so you can be sure it’s working perfectly. Sometimes a small amount of moisture remains after this process.

It doesn’t affect performance or safety in any way, and your Capsule dishwasher is ready to use straight out of the box.

If you have any concerns, our Customer Care team is always here to help at hello@lochelectronics.com.

It's 1.5 m (4.9 feet) long.

The Fruit/Veg Wash programme is designed to help remove pesticides and surface contaminants from your fresh produce.

• The 8-minute cycle gives fruit and vegetables a thorough rinse.
  
• In the Capsule model (not Capsule Solo), there is also a 12-minute cycle that adds UV light for extra sanitisation.

At the start of each programme, Capsule and Capsule Solo automatically flush the sump (the bottom of the dishwasher) twice to clear out any traces of detergent, so your produce is washed safely.

Yes, you can!

Capsule is the first countertop dishwasher that can fit a full sized pan - 30x47.cm including the handle.

Items included when you buy Capsule:

• 1 x Capsule Personal Dishwasher
• 1 x Modular Rack with 4 accessories
• 1 x Cutlery Holder
• 1 x Retractable Fruit/Vegetable Basket
• 1 x Water Tank with Metal Mesh Lid
• 1 x Inlet Hose (0.8m)
• 1 x Outlet Hose (1.2m)
• 1 x User Manual

To take the grid lid off the fresh/waste water tank, turn it anti clockwise and it should easily detach from the water tank body.

To attach it back on, place it back on the body and turn clockwise.

Please note that you should always take the grid lid off the fresh/waste water tank if you want to empty it or clean it. Please make sure to always carry the water tank by the body with both hands and not from the top.

RAD - Rinse Aid Dispenser; Rinse aid is either a synthetic or organic liquid that reduces the surface tension of water and makes the water droplets smaller. This improves cleaning performance, drying performance and reduces white spots due to minerals in households with hard water.

We have two versions of Capsule dishwasher: one with RAD (Rinse Aid Dispenser) built-in and one without it. We recommend adding rinse aid for mild cases of hard water.

Please note that the rinse aid dispenser is designed to only work with the longer wash cycles, 45 mins and above.

For shorter wash cycles there isn't enough time and water for RAD to perform properly.

Water temperature per wash cycle:

15minswash cycle - 70°C
30minswash cycle - 50°C
45minswash cycle - 70°C
90minswash cycle - 72°C
152minswash cycle - 75°C
Ecowash cycle - 67°C

Between 45-55ºC is the best temperature for washing and removing grease and oil.
Between 65-75ºC is the best temperature to kill germs and bacteria.

Power and water consumption per wash cycle:

15mins wash cycle

Power: 0.1777kw*h

Water: 2.69L

30mins wash cycle

Power: 0.1414kw*h

Water: 3.75L

45mins wash cycle

Power: 0.2518kw*h

Water: 3.96L

90 mins wash cycle

Power: 0.3097kw*h

Water: 3.89L

152 mins wash cycle

Power: 0.3779kw*h

Water: 4.01L

Eco wash

Power: 0.2794kw*h

Water: 3.73L

Quick Wash:

• Duration: 15 minutes
• Temperature: 70°C
• Water Usage: 2.69 litres
• Energy Consumption: 0.17 kWh
• Purpose: Meal wash. Great for washing dishes right after a meal.

Gentle wash:

• Duration: 30 minutes
• Temperature: 50°C
• Water Usage: 3.75 litres
• Energy Consumption: 0.14 kWh
• Purpose: Gentle washing suitable for hard wood or wine glasses.

Daily Wash:

• Duration: 45 minutes
• Temperature: 70°C
• Water Usage: 3.96 litres
• Energy Consumption: 0.25 kWh
• Purpose: For slightly dried or greasy stains.

Heavy Duty:

• Duration: 90 minutes
• Temperature: 72°C
• Water Usage: 3.89 litres
• Energy Consumption: 0.31 kWh
• Purpose: For cases where you need more washing power.

Intensive Clean:

• Duration: 152 minutes
• Temperature: 75°C
• Water Usage: 4 litres
• Energy Consumption: 0.37 kWh
• Purpose: For heavily greasy, soiled items or burnt food.

Eco Wash:

• Duration: 166 minutes
• Temperature: 67°C
• Water Usage: 3.73 litres
• Energy Consumption: 0.27 kWh
• Purpose: Energy-efficient deep clean.

Content is coming in - thank you for your patience.

Content is coming in - thank you for your patience.

If the box containing your Capsule arrived damaged or broken, it means that the shipping company handled the parcel badly and we need to file a complaint as soon as possible. 

Please email us at hello@lochelectronics.com immediately including pictures or a video of the box from different angles including the damages in detail. Subject of email: 'Damaged box'.

Check Capsule to see if it got damaged in any way and if that's the case, include pictures/videos of that as well. If you can, test the machine to see if it works properly and let us know.

Please include as much information as possible.

The two dashes are the standby light signal, Capsule displays it while waiting for instructions.

We recommend turning Capsule off every time the dishwasher is not in use, for environmental and usage reasons.

To troubleshoot the EA error, the first step is to check the connection between the control panel and control board. 

Here are a few steps to follow:

1. Restart the capsule and see if the EA error has resolved.
2. If the error persists, inspect the gap at the front of the capsule. Using a pointy object like a screwdriver, gently touch the wire and attempt to reposition it. Caution is advised, as excessive pressure may result in the wire becoming disconnected.

If you are still experiencing issues please contact us at hello@lochelectronics.com. Please include any images/videos showing the

If you encounter an E4 error, the issue may be caused by leaking or water spillage on the countertop that has gone into the machine. To resolve this issue, tip the capsule on its side over a bucket or a sink to allow water to escape through the vents at the bottom of the machine. 

If still problem still persists then let’s test if there’s any leakage within the unit:

1. Unplug the dishwasher.
   
2. Dry the countertop and the bottom shell thoroughly.
   
3. Add 1.5 to 2 litres of water over the silver plate inside the dishwasher.
   
4. Leave is for 30 minutes and come back.
   
5. Do you see any water on the countertop or the bottom shell?
   
6. If you do see water, is it a small amount of water or a lot of water?
   

If you are still experiencing issues please contact us at hello@lochelectronics.com. Please include any images/videos showing the leak.

For coffee or tea stains, we recommend using the longer wash cycles (90mins and 152mins) as items with these types of stains need a longer and more thorough wash. These cycles also use higher temperature (between 72 and 75 degrees) that is needed to make sure the stained items gets cleaned properly.